Do you provide smart hands in Teraco data centres?

We can work on tenant equipment in Teraco facilities such as JB1 to JB5, CT1, CT2 and DB1 when the tenant authorises our access. We are independent and not affiliated with Teraco. The operator's own remote hands service is a separate option.

Why use an independent provider instead of the facility's own remote hands?

Some tenants want one field partner across several facilities and their own offices, engineers who follow their procedures and ticket format, or skills beyond basic remote hands, such as network troubleshooting or OEM parts swaps. Others use both.

How do you get access to our rack?

You, as the tenant, add our named engineers to your access list and approve each visit through the facility's process. We carry ID and follow every induction, escort and permit requirement.

Can you receive deliveries at the data centre for us?

Yes, where the facility allows it. We can meet the courier or collect from the loading bay, check the contents and rack the equipment.

Do you cover Cape Town and Durban facilities?

Yes, by arrangement. Our engineers are based in Johannesburg, so Cape Town and Durban work is scheduled, and urgent cover is agreed with you in advance.

What does a report look like?

Time in and out, the task, before-and-after photos, serial numbers, light levels or port states where relevant, and any observations about the rack.

Abaqashi abahlala ndawonye

Izandla ezihlakaniphile zesikhungo sedatha kubaqashi abahlala ndawonye.

Wena uqasha i-rack. Thina sinakekela okungaphakathi kuyo. I-IITECH inikeza abaqashi be-colocation ithimba lasendaweni elizimele elisebenza nge-SLA ezikhungweni zedatha zaseNingizimu Afrika, linama-smart hands nokufika okuphuthumayo.

WhatsApp unjiniyela Bhukha unjiniyela

Isebenza kanjani

Izandla ezizimele ze-rack yakho.

Izisebenzi zokuhlalisana ziphatha isakhiwo: ugesi, ukupholisa, ezokuphepha namakamelo okuhlangana. Okwenzeka ngaphakathi kweketango lakho noma eshalofini kuwumthwalo wakho wemfanelo. Lapho iseva idinga ukushintshwa kwe-drive ngo-3am noma iswishi entsha idinga ukufakwa, udinga umuntu ongase afike lapho, asebenze ngemiyalo yakho futhi akubonise abakwenzile.

I-IITECH isebenza njengonjiniyela oqokiwe womqashi. Wengeze onjiniyela bethu ohlwini lwakho lokufinyelela ngaphansi kwe-akhawunti yakho, futhi silandela imithetho yokungeniswa, yokuhamba, yezimvume nezokuphepha lapho sivakasha. Sisebenza ngemishini yenu kuphela, futhi sibika kini.

Abaqashi abaningi baxhuma ezifundeni zaseNingizimu Afrika ze-Microsoft Azure noma esifundeni se-AWS e-Afrika (eKapa) kusuka kumishini eseceleni. Uhlangothi lwefu luphethwe umhlinzeki wefu, kodwa ama-router, ama-firewall, amaseva kanye nokuxhumeka okuphambene ku-rack yakho kusadinga izandla. Okuhlangenwe nakho komsunguli wethu kwe-AWS Outposts technician nakho kuyasiza lapho i-cloud hardware ihlala endaweni yomqashi.

Khuluma nathi ku-WhatsApp

Izintambo ezimbili zamandla ezimnyama ezibhalwe u-A1 no-B1 ezixhunywe ku-PDU

Lapho Sisebenza Khona

Izakhiwo lapho singasekela khona imishini yabaqashi.

Sisebenzela umqashi, ngaphakathi kwezakhiwo ezinjengalezi, noma nini lapho umqashi esivumela ukuba singene.

I-Teraco JB1, JB3 & JB5 (Isando)
I-Teraco JB2 & JB4 (Bredell)
I-Teraco CT1 (iRondebosch) ne-CT2 (iBrackenfell)
I-Teraco DB1 (iRiverhorse Valley)
Izikhungo Zedatha zase-Afrika
I-NTT / Idatha Yobukhulu
Ukuthengiswa Kwezakhiwo Ezidijithali
I-Equinix
Izikhungo Zedatha Zokufinyelela Okuvulekile
Izikhungo Zedatha ZaseVantage
Izikhungo zedatha yenkampani kanye nezinkampani

I-Teraco, i-Africa Data Centres, i-NTT, i-Dimension Data, i-Digital Realty, i-Equinix, i-Open Access Data Centres, i-Vantage Data Centres, iMicrosoft, i-Azure, i-Amazon Web Services kanye ne-AWS yizimpawu zokuhweba zabanikazi babo. Zibizwa kuphela ukuze zichaze ukuthi imishini yamakhasimende ingatholakala kuphi. I-IITECH iyinkampani ezimele futhi ayihlotshaniswa nanoma yimuphi opharetha wezikhungo noma umhlinzeki we-cloud oshiwo lapha, ayivunyelwe noma ayihlanganyeli. Ukufinyelela esikhungweni kuhlale kuhlelwa umqashi ngaphansi kwemithetho yesikhungo.

Imisebenzi yomqashi

Lokho esikwenzayo ngaphakathi kweketango lakho.

Konke ohlangothini lwakho lwephuzu lokuhlukanisa.

Ama-remote hands nokufika okuphuthumayoUkuqalisa kabusha, ukuhlola okubonakalayo, ukufaka kabusha izintambo nokufunda amalebula, emini noma ebusuku, nezithombe ezithunyelwe emuva.
Izindwangu zokubophaUkwamukela izinto ezithunyelwayo esikhungweni, bese ubeka izitaki, unikeze amandla futhi ufake izintambo emishini emisha.
Ukusekelwa kokuxhuma okuphambeneUkufakwa kwe-patch kanye nokuhlolwa kwe-cross-connects ohlangothini lomqashi uma opharetha esezinikezile.
Ukuhwebelana nge-hardwareAma-drive, ama-PSU, ama-optics namayunithi aphelele, ngaphansi kwesikhwama sakho noma se-OEM yakho.
Ukususwa kwemisebenziUkususa imishini emidala nezintambo, ukuqopha ama-serial futhi ukuyilungiselela ukuqoqwa.
Ukucwaningwa kwamabhukuUkuhlolwa kwe-rack, amandla kanye nezibuko kuqhathaniswa namarekhodi akho.
I-console ne-out-of-bandUkuxhuma kumakhonsoli noma kumadivayisi angaphandle kwe-band lapho iqembu lakho elikude lingafinyeleleki.
Ukugcinwa okuhleliweUkuvakashelwa okuhleliwe ukuze kuhlolwe, umsebenzi we-firmware nokuhlanza amafasitela akho okushintsha.

Ingabe unomsebenzi noma ithikithi lethu?Thumela isayithi, umsebenzi nesikhathi sakho ku-WhatsApp.

WhatsApp +27 78 243 6482

Isebenza kanjani

Indlela yokufinyelela kwabaqashi namathikithi okusebenza ngayo.

Igunyazwe nguwe, ihambisana nesakhiwo.

Ukugunyaza
Faka onjiniyela be-IITECH abaqanjwe ngamagama ohlwini lwakho lokufinyelela esikhungweni bese usitshela inqubo yakho yokungena.
Ithikithi
Uphakamisa ithikithi elinendawo, ikheji noma i-rack, idivayisi, umsebenzi kanye nokubaluleka ngaphansi kwe-SLA yakho.
Yiba Khona
Sizobhalisa esikhungweni, siqedele umsebenzi futhi sigcine unjiniyela wakho elokhu enolwazi.
Umbiko
Uthola umbiko wezithombe, amahora, izinombolo kanye namanothi, okulungele ukunamathisela ebhokisini.

Izikhathi zokuphendula nama-SLA. Imigomo yokusabela nokuhambela ivunyelwene ngesikhungo ngasinye nangokubaluleka kwe-SLA yakho. Zincike emithethweni yokufinyelela nokubhukha yendawo ngayinye, ngakho siyaziqinisekisa nawe ngaphambi kokuba uthenge ithikithi lokuqala kunokucaphuna inani elivamile.

FAQ

Imibuzo esiyibuzwayo.

Ikhona yini enye into odinga ukuyazi? Buza unjiniyela ngokuqondile.

Buza ku-WhatsApp

Ingabe unikeza izandla ezihlakaniphile ezikhungweni zedatha zeTeraco?

Singasebenza ngemishini yabaqashi ezikhungweni zeTeraco ezifana ne-JB1 kuya ku-JB5, CT1, CT2 ne-DB1 lapho umqashi evumela ukufinyelela kwethu. Sizimele futhi asihlangene neTeraco. Inkonzo yesandla esikude yomqhubi iyindlela ehlukile.

Kungani kusetshenziswa umhlinzeki ozimele esikhundleni sezandla ezikude zesikhungo?

Abanye abaqashi bafuna umlingani oyedwa wasendaweni ezikhungweni eziningana nasemahhovisi abo, onjiniyela abalandela izinqubo zabo nefomethi yamathikithi, noma amakhono angaphezulu kwezandla ezikude eziyisisekelo, njengokuxazulula izinkinga zenethiwekhi noma ukushintshaniswa kwezingxenye ze-OEM. Abanye basebenzisa kokubili.

Uyithola kanjani indawo yethu yokubeka izinto?

Wena, njengomqashi, engeza onjiniyela bethu abaqanjwe ngamagama ohlwini lwakho lokufinyelela futhi uvume ukuvakashelwa ngakunye ngenqubo yesakhiwo. Siphatha izincwadi zokuzazisa futhi silandela zonke izimfuneko zokuqashwa, zokuhambisana nezimvume.

Ungakwazi yini ukwamukela ukulethwa kwethu esikhungweni sedatha?

Yebo, lapho izakhiwo zikuvumela khona. Singahlangana nomthumeli noma sithathe izinto endaweni yokulayisha, sihlole okuqukethwe futhi sibeke imishini.

Ingabe uhlanganisa izikhungo zaseKapa naseDurban?

Yebo, ngokuvumelana nesivumelwano. Onjiniyela bethu basebenza eGoli, ngakho umsebenzi waseKapa nowaseDurban uhleliwe, futhi ukuvikelwa okuphuthumayo kuvunyelwene nawe kusengaphambili.

Umbiko ubukeka kanjani?

Isikhathi sokungena nokuphuma, umsebenzi, izithombe zangaphambi nangemva, izinombolo zochungechunge, amazinga okukhanya noma isimo sezibuko lapho kufanele khona, nanoma yikuphi ukubonwa mayelana ne-rack.

Lapho Sisebenza Khona