Colocation smart hands
Independent smart hands for data centre tenants.
For global service providers
Your South African field partner.
Smart hands, dispatch and break/fix for international field-service companies, colocation and cloud tenants, MSPs, integrators, OEM support partners and telcos that need reliable work done in South Africa, on SLA.
Who we work with
A ready team in South Africa.
If your company is headquartered in the UK, Europe, the US, Singapore or India and your customers have equipment in South Africa, you need a local partner who can take an assigned task and complete it to your standard. IITECH is that partner: a registered South African company headquartered in Johannesburg, with engineers across Africa and around the world, offering smart hands and urgent callouts. Our London office serves global markets.
We are not a recruiter or a labour broker. We take tickets and work orders as a company and are responsible for the engineer, the tools, getting to site and the quality of the result. We report back in the format your service desk needs.
Typical work includes data centre smart hands and remote hands, rack and stack, installs and decommissions, and hardware break/fix and parts swaps under OEM or partner SLAs. We also handle structured cabling, patching and cross-connect support, network installs and troubleshooting, field IT tickets such as site visits and desktop support, and site surveys, audits and sign-off reports.
Our founder has hands-on experience as an AWS Outposts technician, and the team works across Cisco, Aruba and Arista networking, Windows and Linux, Microsoft 365, Azure and hybrid environments. That is practical experience, not a partnership claim.
Global coverage
Engineers across Africa and around the world.
Headquartered in Johannesburg, with engineers across Africa and around the world. One partner, one process and one report format for your tickets in the countries below. Scope and scheduling are agreed per project.
Countries we support
Africa
- South Africa
- Botswana
- Congo
- Egypt
- Ethiopia
- Ghana
- Kenya
- Nigeria
- Namibia
- Lesotho
- Mozambique
- Eswatini
- Cameroon
Europe
- France
- Germany
- Italy
- Spain
Americas
- Colombia
- USA
Asia
- China
How we plug in
Built around your service desk.
Your process, your templates, our engineers.
- Ticket intakeWork orders by email, WhatsApp or your portal. We can work in your ticketing tool as a vendor, or send updates for your desk to log.
- SLA-based deliveryResponse and attendance targets agreed per priority and region, and written into our agreement with you.
- Photo sign-off reportsBefore-and-after photos, serials, times in and out, site sign-off and clear notes in English, ready for your customer.
- Escalation pathA named contact for every ticket and a clear escalation route up to the founder.
- Your proceduresWe follow your MOPs, customer-facing standards and communication rules.
- Parts and logisticsReceiving parts and shipping defective units back, with tracking noted on the ticket.
- A registered companyInfinity Intelligent Technologies (Pty) Ltd, CIPC 2017/281726/07. Contracting details on request.
- CoverageJohannesburg and Gauteng day to day, Cape Town and Durban by arrangement, and engineers across Africa and around the world. See the coverage map.
Got a task or ticket for us?Send the site, the task and your time window on WhatsApp.
WhatsApp +27 78 243 6482How it works
From assignment to close-out.
Predictable hand-offs your service desk can rely on.
Assign
Send the ticket: site, contact, task, parts, access details, priority and any MOP.
Acknowledge
We acknowledge it, confirm the engineer and ETA, and flag anything missing, such as access approval or parts.
Execute
The engineer attends, keeps your remote engineer updated during the task and stops if the scope changes.
Close out
A photo sign-off report comes back to you, and the ticket is ready to close with your customer.
Response times and SLAs. Escalation is simple. If a ticket is at risk of missing its target, we tell you before the deadline, not after. Every account has a named escalation contact, and the founder is reachable for anything that can't wait. Response and attendance targets are agreed per priority and area in writing. We don't advertise generic numbers.
FAQ
Questions we get asked.
Something else you need to know? Ask an engineer directly.
Are you a staffing agency?
No. IITECH is a field services company. We take tickets and work orders on SLA and are responsible for delivery, tools, travel and reporting. We don't place contractors on your payroll.
Which South African data centres can you work in?
We can work on customer equipment in colocation facilities around Johannesburg, including the Isando and Bredell campuses and Midrand, and in Cape Town and Durban by arrangement. Access is always authorised by the tenant, and we are not affiliated with facility operators.
Can you work in our ticketing tool?
Yes. We can update tickets directly as a vendor user, or send structured updates by email for your service desk to log.
What time zone do you work in?
South Africa Standard Time (UTC+2), with urgent tickets accepted after hours. That overlaps with European working hours and covers overnight windows for US and Asian teams.
How do we start?
Send us your scope, the sites and service levels you need, and your rate card or a request for a quote. We'll agree SLAs, the escalation matrix and the report template, and can start with a trial ticket.
Do you cover other African countries?
Yes. We have engineers across Africa and around the world, including Kenya, Congo, Ghana, Ethiopia, Botswana, Nigeria and Egypt. Scope, travel, permits and customs for tools and parts are agreed per project. See our Africa page. We also cover Namibia, Lesotho, Mozambique, Eswatini and Cameroon.
Where we work
Book an engineer across Africa and around the world.
Headquartered in Johannesburg, with engineers across Africa and around the world, dispatched to your site.
- Johannesburg
- Cape Town
- Durban
- Nairobi
- Lagos
- Accra
- Addis Ababa
- Gaborone
- Cairo
- Kinshasa
- All of Africa
- IT services South Africa
- Namibia
- Lesotho
- Mozambique
- Eswatini
- Cameroon
- Global coverage
Related
Related services and areas.
Hardware break/fix
Server, storage, network and device parts swaps.
IT field services
Ticket-based site visits and engineer dispatch on SLA.
South Africa
One field partner and one process, nationwide.
See all IITECH services · Services overview · About IITECH
Product and company names on this page are trademarks of their respective owners and are used only to describe the equipment, platforms and environments we work on.
Let's talk
Need hands on site? Let's get it done.
Tell us the site, the task and your time window. An engineer will get back to you, day or night.
+27 78 243 6482UK +44 7366 828663hello@iitech.co.zaHead office: Johannesburg, South AfricaLondon office (global markets): London, United Kingdom