Managed service providers (MSPs)
Field visits for your customers' sites in Africa, without hiring in every country.
Subcontract partner
White-label field engineers across Africa.
A subcontract field engineering partner for MSPs, OEMs, system integrators and global service providers. Engineers across Africa and around the world, dispatched to your customers' sites under your process.
Who it's for
Your field team in Africa.
You have the customer contract; we provide the engineer on site. IITECH is headquartered in Johannesburg, with engineers across Africa and around the world.
We take on tickets, planned visits and multi-site rollouts for service providers who need hands on site in African countries without building their own field team in each one.
Each request is scoped first, so you know what we can deliver before you commit to your customer.
Who we work with
Built for service providers.
The kinds of companies that subcontract field work to us.
System integrators and VARs
Installation and rollout capacity for projects you have won.
OEMs and ODMs
Install, swap and decommission work on your hardware at customer sites.
Third-party maintenance providers
Parts swaps and break/fix visits on post-warranty equipment.
Telcos and carriers
Field work at points of presence, customer premises and network sites.
Data centre and colocation operators
Remote hands overflow and project work for your tenants.
Global IT outsourcers
A field engineering partner for African countries in your global contracts.
Enterprise rollout teams
Branch, retail and office rollouts and technology refreshes.
Scope
Work we take on as your subcontractor.
From single tickets to planned rollouts.
- Smart hands and remote handsReboots, cable traces, patching, visual checks and swaps on your instructions.
- Break/fix and parts swapsServer, storage, network and end-user device parts replaced, with the faulty part returned as you instruct.
- IMACInstalls, moves, adds and changes for desktops, network equipment and peripherals.
- Rollouts and tech refreshPlanned multi-site deployments and refreshes, site by site.
- Rack and stack, including GPU serversServers and AI-ready GPU servers racked, cabled and powered on.
- Cabling and fibreStructured cabling, fibre splicing and OTDR testing.
- Network installsCisco, Aruba and Arista switching, routing and Wi-Fi installs to your design.
- Wi-Fi surveysSurvey, heat-map and access-point placement. Surveys done with an Ekahau Sidekick.
- Site surveys, audits and decommissionsPhoto surveys, asset and rack audits, and equipment removal.
How we work
How we work with your team.
Your process, your customer, our engineer on site.
- Your processWe work to your method of procedure, ticketing and escalation path.
- Your brand, where agreedWhere agreed in writing, our engineers attend as your field team and use your report templates. Engineers always carry their own ID for site security.
- One point of contactOne contact for scheduling, updates and close-out across countries.
- Close-out evidencePhotos, notes and the before-and-after state for every ticket.
- ConfidentialityWe can sign your NDA and follow your customer's data and photography rules.
- Vendor onboardingWe complete your supplier onboarding and provide our company registration details.
How it works
From vendor onboarding to close-out.
How a white-label engagement runs.
Onboard
You add IITECH as a supplier and share your procedures and templates.
Send the ticket
Send the site, the task, the parts and the access window.
Dispatch
We confirm the engineer and dispatch them to the site.
Close-out
Photos and notes come back in your format, ready for your customer.
Agreed in writing. Response arrangements, coverage and pricing are agreed per contract or project. We don't publish standing response times.
FAQ
Questions we get asked.
Something else you need to know? Ask an engineer directly.
Can your engineers attend under our brand?
Where agreed in writing, yes. Our engineers follow your brand guidelines and report templates. For site security they always carry their own identification.
Which countries do you cover?
South Africa, Kenya, Nigeria, Ghana, Ethiopia, Botswana, Egypt and the DRC in Africa, and the USA, Germany, France, Spain, Italy, Colombia and China for planned work. Other locations can be assessed per request.
Do you offer SLAs?
Response arrangements are agreed in writing per contract or project. We don't publish standing response times, and if we can't meet a requirement we will say so.
How do you price work?
Every engagement is quoted in writing after we understand the scope, the sites and the volume. We don't publish prices.
How do we onboard IITECH as a subcontractor?
Send your vendor pack or supplier onboarding form to hello@iitech.co.za, and we will complete it and agree the process with your team.
Related
Related services and areas.
Global field partner
Smart hands and dispatch for global service providers.
IT field services across Africa
All our African cities and how dispatch works.
Global partner coverage
Countries outside Africa we support for planned work.
IT field services
Ticket-based site visits, IMAC and engineer dispatch.
IT field services across Africa · Global partner coverage · All services · Book an engineer
Product and company names on this page are trademarks of their respective owners and are used only to describe the equipment and tools we work with. Ekahau is a trademark of its owner. IITECH is not affiliated with or endorsed by Ekahau.
Let's talk
Need hands on site? Let's get it done.
Tell us the site, the task and your time window. An engineer will get back to you, day or night.
+27 78 243 6482hello@iitech.co.zaJohannesburg, Gauteng