Nairobi, Kenya
East Africa's technology hub. Smart hands, data centre and onsite IT support.
Africa and worldwide
Field services beyond South Africa.
Headquartered in Johannesburg, with engineers across Africa and around the world, we take on installs, deployments, audits and surveys across the continent, each scoped honestly before we commit.
How it works
Clear about what we can do.
Many international service providers treat Johannesburg as their gateway to the rest of the continent. When a project needs hands in a neighbouring country or further afield, a South African partner that already knows your procedures can be the simplest option.
We want to be clear about how this works. IITECH is headquartered in Johannesburg and has engineers across Africa and around the world. We scope every project individually. We check travel, visas and work permits, customs rules for tools and parts, facility access and local requirements, then tell you plainly whether we can deliver and what it would take.
This suits planned work best: new deployments, rack and stack, network installs, decommissions, audits and site surveys, where dates are known and parts can be shipped in advance. It is not a substitute for a local rapid-response team for urgent break/fix.
Global coverage
Engineers across Africa and around the world.
Our head office is in Johannesburg and our engineers work across Africa and around the world. These are the countries we support today; other locations can be assessed per request.
Countries we support
Africa
- South Africa
- Botswana
- Congo
- Egypt
- Ethiopia
- Ghana
- Kenya
- Nigeria
- Namibia
- Lesotho
- Mozambique
- Eswatini
- Cameroon
Europe
- France
- Germany
- Italy
- Spain
Americas
- Colombia
- USA
Asia
- China
Cities
IT field services in African cities.
Choose a city to see what we do there and how dispatch works. Other locations can be assessed per request. Outside Africa, see global partner coverage.
Lagos, Nigeria
West Africa's largest commercial city. Smart hands, data centre and onsite IT support.
Accra, Ghana
A growing West African gateway. Smart hands, data centre and onsite IT support.
Addis Ababa, Ethiopia
A diplomatic and business capital. Smart hands, data centre and onsite IT support.
Gaborone, Botswana
Botswana's capital, close to Johannesburg. Smart hands, data centre and onsite IT support.
Cairo, Egypt
Where Africa, Europe and Asia connect. Smart hands, data centre and onsite IT support.
Kinshasa, DR Congo
Central Africa's largest city. Smart hands, data centre and onsite IT support.
South Africa
Johannesburg head office, plus Pretoria, Midrand, Cape Town and Durban.
Scope
Work we can take on across Africa.
Planned projects with known dates and scope.
- Planned deploymentsRack and stack, installs and commissioning for new sites or expansions.
- Network installsSwitching, routing, SD-WAN and Wi-Fi installs to a pre-agreed design.
- DecommissionsRemoval and inventory of hardware at the end of a contract or refresh.
- Audits and site surveysPhoto surveys, asset and rack audits and readiness checks.
- Structured cabling and fibreCabling, splicing and testing as part of planned projects.
- Remote supportRemote configuration and guidance for local technicians, where travel isn't needed.
- Project coordinationWorking with local facility staff, carriers and your in-country contacts.
- Consistent reportingThe same photo sign-off format we use in South Africa.
Got a task or ticket for us?Send the site, the task and your time window on WhatsApp.
WhatsApp +27 78 243 6482How it works
How an Africa request is assessed.
Feasibility first, then a written plan.
Request
Tell us the country, city, facility, scope, dates and parts involved.
Feasibility
We check travel, permits, customs, access and safety requirements, then give you a clear yes or no.
Plan
We agree the itinerary, shipping, tools, costs and escalation plan in writing.
Deliver and report
Our engineer completes the work and you receive a full sign-off report.
Response times and SLAs. For work outside South Africa, timelines are agreed per project. We don't offer standing response times outside South Africa, and if a request needs a rapid local response we can't provide, we'll tell you.
FAQ
Questions we get asked.
Something else you need to know? Ask an engineer directly.
Which African countries do you cover?
We have engineers across Africa. In Africa we currently support South Africa, Botswana, Congo, Egypt, Ethiopia, Ghana, Kenya and Nigeria, and other countries can be assessed per request. We confirm feasibility before committing. We also cover Namibia, Lesotho, Mozambique, Eswatini and Cameroon.
Where are your engineers based?
Our head office is in Johannesburg. We have engineers across Africa and around the world, and we match each project to the engineers best placed for the country and the task.
Can you respond to urgent faults in other countries?
It depends on the country, the site and the task, so response arrangements are agreed per project in writing. Planned work, where dates and parts are known in advance, is the simplest to schedule.
Who handles customs for tools and parts?
It is agreed per project. Usually the customer or their logistics partner ships parts in advance, and we plan the tools our engineer carries, with the relevant paperwork.
How do we request a quote?
Send the country, site, scope and preferred dates by WhatsApp or email. We'll come back with a feasibility answer and, if it's a yes, a written proposal.
Related
Related services and areas.
Global field partner
Smart hands and dispatch for global service providers.
South Africa
One field partner and one process, nationwide.
Data centre support
Rack and stack, installs, decommissions and audits.
Network engineering
Cisco, Aruba, Arista, SD-WAN and Wi-Fi installs and fixes.
See all IITECH services · Services overview · About IITECH
Product and company names on this page are trademarks of their respective owners and are used only to describe the equipment, platforms and environments we work on.
Countries
IT support and smart hands by country.
Network installation, IT support and data centre smart hands, dispatched from our Johannesburg head office. Open 24 hours, 7 days a week.
Let's talk
Need hands on site? Let's get it done.
Tell us the site, the task and your time window. An engineer will get back to you, day or night.
+27 78 243 6482UK +44 7366 828663hello@iitech.co.zaHead office: Johannesburg, South AfricaLondon office (global markets): London, United Kingdom