IITECH
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Managed IT services

Managed IT support, on site and remote.

Helpdesk, monitoring, maintenance, backups and security for businesses that want IT handled properly, by a Johannesburg team that can also come to site.

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Who it's for

IT that works, so you can focus on the business.

Small and mid-sized businesses often have no full-time IT person, or one person stretched too thin. IITECH's managed IT service gives you a helpdesk to call or WhatsApp, proactive monitoring and maintenance, and engineers who can come to site when something physical needs attention.

We look after the basics that keep a business running: user accounts and Active Directory, Windows and Linux servers, Microsoft 365, endpoint protection, backups that are actually tested, and the network in between. We document what we find and what we change, so you are never locked in.

Urgent support is available 24/7, with scope and response targets agreed in your support agreement.

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What's included

What managed IT covers.

Scoped to your business, not a one-size bundle.

  • HelpdeskTicketed support for everyday requests, by phone, email or WhatsApp.
  • Monitoring and maintenancePreventive maintenance and monitoring to avoid hardware, software and network downtime.
  • Servers and Active DirectoryWindows and Linux server builds, users, groups and policies.
  • Backups and recoveryScheduled, monitored backups with regular restore tests and a practical recovery plan.
  • Endpoint and email securityAntivirus deployment and management, anti-spam and email protection.
  • On-site supportEngineers on site for hardware, network and user issues.
  • ProcurementHardware and licensing advice and supply.
  • TrainingUser and hardware or software training when you roll out something new.

How it works

Getting started.

Fix the risks first, then keep things steady.

  1. Assess

    We review your users, devices, servers, network, backups and current pain points.

  2. Stabilise

    We fix urgent risks first: missing backups, unsupported software, weak passwords and undocumented systems.

  3. Manage

    Ongoing helpdesk, monitoring, patching and maintenance to an agreed scope.

  4. Review

    Regular reviews with recommendations and a clear view of what's coming up.

Response times and SLAs. Your support agreement sets out what's covered, support hours and response targets for each priority level. We agree it with you after the assessment, based on what your business actually needs.

FAQ

Questions we get asked.

Something else you need to know? Ask an engineer directly.

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What does managed IT cost?

It depends on the number of users, devices and servers, and how much on-site support you need. After a short assessment we give you a written proposal with a clear scope.

Do you support Microsoft 365?

Yes. We handle tenant set-up, user administration, security settings and migrations. See our cloud and Microsoft 365 page.

Can you support us on site in Johannesburg?

Yes. Our engineers are based in Johannesburg and visit sites across Gauteng. Other areas are covered by arrangement.

Do you do backups?

Yes. We set up scheduled, monitored backups and test restores, so you know the data can actually be recovered.

Can you work alongside our internal IT person?

Yes. Many businesses use us to give their internal IT staff extra hands, out-of-hours cover or specialist skills.

Related

Related services and areas.

See all IITECH services · Services overview · About IITECH

Product and company names on this page are trademarks of their respective owners and are used only to describe the equipment, platforms and environments we work on.

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Need hands on site? Let's get it done.

Tell us the site, the task and your time window. An engineer will get back to you, day or night.

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